Job Title: Registrar

Department: Student Records

Reports To: Director of Student Records

Summary:

The Registrars process the records requests for all of our Epic students. They answer questions, assist with processes, and provide customer service to our families and other schools. They ensure the guidelines and regulations regarding receiving and sending school records are met.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Actively participate in the success of Epic Charter School
• Adhere to laws, policies, procedures and ethical standards of Epic Charter School
• Request records and input information into the required school database for records
• Complete drivers letter permits
• Complete social security forms
• Fulfill proof of enrollment forms
• Scan all incoming documents
• Frequent use of google docs, spreadsheets, Ever Note Filing system
• Responsible for grade school scheduling outside of automatic courses
• Utilize company filing system to store documents
• Utilize database to print transcripts and report cards
• Ability to address elementary GSM assignments
• Conduct documentation audits
• Conduct grade level audits as needed
• Provide family support for students in assigned grades
• Remote work required depending on business needs

Supervisory Responsibilities: 

• No supervisory responsibilities

Education and/or Experience              

• High School diploma or GED required; Associates degree preferred
• Experience with records regulations in Oklahoma preferred
• Administrative support/clerical experience required

Qualifications 

• Have a cooperative, team-oriented approach to work
• Have the ability to manage assigned duties, working in a stressful, fast-paced environment
• Be highly self-motivated and have the ability to work independently
• Be able to handle stressful calls and callers
• Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections.
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a high-volume and fast-paced environment
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Ability to learn and navigate new software quickly
• Strong attention to detail, dependability, and follow-through
• Resolve issues and conflicts
• Passionate commitment to the mission of school choice
• Ability to maintain professional confidentiality and comply with FERPA guidelines

Language Skills                   

Ability to read, analyze, and interpret internal communications, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from families or members of the business community.  Ability to communicate effectively with students, families and coworkers, both verbally and in writing.  

Mathematical Skills                   

Basic math skills required

Reasoning Ability                   

Ability to define problems, collect data, establish facts, and draw valid conclusions. 

Computer Skills                   

To perform this job successfully, an individual should have computer proficiency in Windows, Microsoft Office and the Google Suite with the ability to manage multiple computer screens. Must have a high aptitude to learn new software as necessary for the business operations of the school.

Certificates, Licenses, Registrations 

• Current driver's license and valid car insurance

Other Qualifications                  

• Must be able to pass a state-mandated background check after a conditional offer of employment is made
• Must have favorable employment references

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position reports to the Epic Administration office. The noise level is quiet to moderately loud (when students are present.)